Privacy Policy – 3patti free Platform

1 Introduction

3patti free ("we", "us", "the platform") is committed to protecting the privacy of all players who register and use the platform. This Privacy Policy sets out, in straightforward terms, how personal data is collected, processed, stored, and protected in connection with your use of the 3patti free website, mobile application, and all associated services.

This policy applies to all players accessing 3patti free from Pakistan and covers your account registration, deposits and withdrawals in PKR, use of gaming features including Cricket betting, PSL markets, Teen Patti, Live Casino, Fish Games and Slots, and your interactions with customer support and promotional offers.

By registering a 3patti free account or continuing to use the platform after being presented with an updated version of this policy, you confirm that you have read and understood how your personal data is handled. This Privacy Policy should be read together with the Terms and Conditions.

2 Data We Collect

We collect only the data necessary to operate the platform, verify your identity, process PKR payments, and comply with our legal obligations. Here is a summary of the categories of personal data we collect:

We do not collect sensitive personal data such as biometric data, health records, or political opinions. We do not collect information about minors — anyone under 18 should not be using this platform, and any account found to belong to a minor will be closed immediately.

3 How We Use Your Data

Personal data collected by 3patti free is used for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain your player profile including VIP tier, balance, and transaction history.
• Processing PKR transactions — to facilitate deposits via JazzCash, Easypaisa, Raast, bank transfer, and cards, and to process withdrawal requests to your registered payment method.
• Delivering gaming services — to enable Cricket betting, PSL markets, T20 live betting, Teen Patti, Live Casino, Fish Games, Slots, and all other platform features.
• Bonus and promotions administration — to verify eligibility for welcome offers, deposit match bonuses, VIP cashback, and PSL seasonal promotions, and to prevent bonus abuse.
• Customer support — to respond to queries, resolve disputes, and maintain a record of communications for quality assurance.
• Fraud prevention and security — to detect and prevent duplicate accounts, unauthorised access, suspicious transactions, and other activity that may indicate misuse of the platform.
• Platform improvement — to analyse aggregated, anonymised usage data to understand which features are most used, identify technical issues, and improve the overall player experience.
• Regulatory compliance — to meet any applicable legal or financial compliance obligations, including know-your-customer (KYC) requirements and anti-money-laundering (AML) checks.
• Communications — to send you account-related notifications such as deposit confirmations, withdrawal updates, and important policy changes. Marketing communications are only sent where you have opted in.

4 Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the purpose:

• Contractual necessity — processing your identity data, contact data, and financial data is necessary to create and maintain your 3patti free account and to deliver the services you have signed up for, including processing PKR deposits and withdrawals.
• Legitimate interests — we process device and usage data to detect fraud, prevent abuse of bonuses and promotions, maintain platform security, and improve our services. This is done in a way that does not override your privacy rights.
• Legal obligation — we may be required to process and retain certain data to comply with applicable financial, anti-money-laundering, or identity verification requirements.
• Consent — where we send you marketing communications or use non-essential cookies, we do so on the basis of your explicit consent, which you may withdraw at any time.

5 Sharing Your Data

3patti free does not sell your personal data. We do not share it with advertisers, data brokers, or unrelated third parties. We may share your data only in the following limited circumstances:

Service Providers

We work with a small number of trusted third-party service providers who help us operate the platform. These include payment processors (for JazzCash, Easypaisa, Raast, and bank transfer transactions), identity verification providers for KYC checks, fraud detection services, cloud hosting providers, and customer support software. All such providers are contractually bound to process your data only on our instructions and to the same security standard we apply.

Game Software Providers

Live Casino and certain game titles are powered by third-party game studios. These providers may receive limited session data (such as player ID and bet amounts) necessary to deliver the game and calculate results. They do not receive your full identity or payment data.

Legal Requirements

We may disclose personal data if required to do so by a valid legal process, court order, or where we believe in good faith that disclosure is necessary to prevent fraud, illegal activity, or harm. We will notify you of such a disclosure where legally permitted to do so.

6 Payment Data

Because 3patti free operates entirely in PKR and supports JazzCash, Easypaisa, Raast, bank transfers, and card payments, we handle financial data with particular care. Here is how payment data is managed:

• Full card numbers are never stored on 3patti free servers. Card transactions are tokenised by the payment gateway, meaning we receive only a secure reference number, not your actual card details.
• JazzCash and Easypaisa mobile wallet transactions are processed directly through their respective APIs. We store the reference number and transaction amount for your transaction history, but not your mobile wallet PIN or full account credentials.
• Bank account details provided for Raast or direct bank transfer withdrawals are stored securely and used only to process your withdrawal to the correct account.
• All PKR transaction records are retained for a minimum period required for financial record-keeping obligations, after which they are securely deleted or anonymised.
• Your complete PKR transaction history is accessible to you at any time through your account dashboard.

7 Cookies and Tracking Technologies

3patti free uses cookies and similar technologies (such as local storage and session tokens) to provide a functional, personalised, and secure experience on both the website and mobile app. Here is what we use and why:

We do not use third-party advertising cookies that track your activity across unrelated websites. Analytics data is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings at any time. Disabling essential cookies may affect platform functionality.

8 Data Retention

We retain your personal data only for as long as is necessary for the purposes described in this policy. The specific retention periods we apply are as follows:

• Active account data — retained for the entire duration your 3patti free account is open and active.
• Transaction and financial records — retained for a minimum of five years from the date of the transaction to meet financial record-keeping requirements, even after account closure.
• Identity verification documents — retained for a minimum of five years from account closure.
• Support communications — retained for up to three years after the communication date for quality assurance and dispute resolution purposes.
• Usage and analytics data — anonymised or deleted within 24 months of collection.
• Self-exclusion records — retained for the duration of the self-exclusion period plus a minimum of five years to prevent re-registration during an active exclusion.

When data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

9 Your Rights

As a 3patti free player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through live chat or by email using the address shown in the footer of this page.

• Right of access — you can request a copy of the personal data 3patti free holds about you. We will provide this within a reasonable timeframe, subject to identity verification.
• Right to rectification — if any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected. Some changes (such as name or date of birth) require identity verification before they can be applied.
• Right to erasure — in certain circumstances, you can request that your personal data be deleted. This right does not apply where we are required by law to retain the data, or where it is necessary for legitimate security or fraud-prevention purposes.
• Right to restrict processing — you can ask us to pause the use of your data in certain situations, for example while a correction request is being investigated.
• Right to data portability — you can request your personal data in a structured, machine-readable format to transfer to another service, where technically feasible.
• Right to object — you can object to the processing of your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though we may be able to demonstrate that our legitimate grounds override your objection in certain cases.
• Right to withdraw consent — where processing is based on your consent (such as for marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10 Security Measures

3patti free takes the security of your personal data seriously. We implement technical and organisational measures appropriate to the risk level associated with processing your data. These include:

• End-to-end TLS/HTTPS encryption on all connections between your device and the 3patti free platform — both on the website and the mobile app.
• Encrypted storage of passwords using strong, modern hashing algorithms. Your plain-text password is never stored.
• Access controls that limit who within the 3patti free team can access personal data, with access granted only on a need-to-know basis.
• Regular security assessments and monitoring of the platform infrastructure for vulnerabilities and unusual access patterns.
• Automatic session timeouts after periods of inactivity to reduce the risk of unauthorised access from shared devices.
• Two-factor or step-up verification options available for sensitive account actions such as withdrawal requests and contact detail changes.

Despite these measures, no system connected to the internet can guarantee absolute security. In the unlikely event of a data breach that affects your rights or interests, we will notify affected players promptly and take immediate steps to contain and remediate the situation.

You also play a role in account security. Use a strong, unique password for your 3patti free account, do not share your credentials with anyone, and contact support immediately if you notice any unusual activity on your account.

11 Minors

The 3patti free platform is strictly intended for adults aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. If we discover or are informed that an account has been registered by a minor, the account will be closed immediately, all data associated with that account will be deleted, and any deposits will be returned to the original payment source where possible.

If you believe a minor has registered an account on the platform, please contact support as soon as possible so the matter can be investigated and resolved promptly. Parents and guardians are encouraged to use parental control tools on shared devices to restrict access to online gaming and betting platforms.

12 Changes to This Policy

3patti free may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or changes in applicable legal requirements. When material changes are made, we will notify you by email to your registered address and/or through a prominent notice on the platform before the changes take effect.

The "Last Updated" date at the top of this page always shows when the policy was most recently revised. We encourage you to review this page periodically so that you are always aware of how your data is being handled. Continued use of the 3patti free platform after the effective date of a revised policy constitutes acceptance of the updated terms.

If you do not agree with a material change to this Privacy Policy, you should stop using the platform and contact support to arrange account closure. Any data retained after closure will continue to be held in accordance with the retention periods described in Section 8.

13 Contact & Data Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal data is being handled, please get in touch with the 3patti free support team. Our support is available 24 hours a day, 7 days a week.

The fastest way to reach us is through the live chat feature available on every page of the platform. For written queries, you can contact us by email — our address is displayed in the footer of every page on this website. We aim to respond to all privacy-related queries within 30 days.

When contacting us about a data rights request, please include your registered email address and a description of your request. We may need to verify your identity before acting on certain requests to ensure your data is not disclosed to someone else.